Collection: FAQ

Shelf-life

What is the shelf-life of your products?
An expiry date is indicated on each packaging. 
For our treats, please keep it in a cool & dry place away from the sunlight and refrigerate after opening to extend shelf-life and for freshness.

Delivery

What delivery options do you have?
We offer local door-to-door delivery service.
Free delivery with order >$45.

When will I receive my goods?
You will receive your order within 3 working days. 

Can we ask for a specific timing for delivery?
Unfortunately no, as we are using a third-party delivery service.

Do you ship internationally?
We only ship locally at the moment. But will definitely extend our products for international order in the near future.

Payment

What payment options do you have?
We currently only accept Amex, Visa and Mastercard.

Exchange & Refund Policy

Can I exchange or refund my items?
As treats and wellness products are consumables, we are unable to provide exchange or refund.

However, please do write to us and we can see if there is something we can work out.

For our thermal flask, we provide exchange for manufacturing defects. Please write to us and attached a photo of the defect within 3 days upon receiving your order.

Collaboration & Distribution

How do I reach out for collaboration & distribution enquires?
You can write to distribution@furrygoodsg.com.